Privacy Policy

Introduction

Effective Date: 23/11/2025

At LHBSOFT, we are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data when you use our platform Vigil or our services.

We collect and process data to improve your experience, provide support, enhance our products, manage accounts and billing, and maintain security in compliance with legal obligations.

For privacy questions, contact us at:
contact@lhbsoft.com or +359 882 679 971

1. Scope

This policy applies to website visitors, registered users, and customers. All personal data is handled with the highest standards of security and transparency.

2. Data We Collect

We may collect the following personal information:

• First and last name
• Date of birth
• Email and/or phone number
• Address and city
• Biometrics (fingerprint, face scan, voice recognition)
• Vehicle and service history data
• Information you voluntarily provide

3. How We Use Your Data

Your information may be used for:

• Authentication and security
• Service delivery and personalization
• User experience improvements
• Compliance with legal obligations
• Fraud prevention and risk management

We process your data transparently and in accordance with GDPR and other applicable laws.

4. Data Storage & Protection

Storage Locations: Your data is stored on secure servers in the EU.

Security Measures:

• Encryption during transfer and at rest
• Strict access control
• Regular permission and security reviews

When third parties process your data, we use Data Processing Agreements (DPAs) ensuring GDPR compliance.

5. Third-Party Service Providers

We use trusted third-party services to operate our platform. These providers only access data necessary to perform their services and are bound by data processing agreements (DPAs):

• Supabase — Supabase — Database and authentication services (processes user emails, passwords, and application data)
• Railway — Railway — Cloud hosting (hosts the application and handles all traffic)
• Sentry — Sentry — Error monitoring and performance tracking (may receive error reports containing user data)
• Firebase — Firebase — Push notifications (processes device tokens for delivering notifications)
• Resend — Resend — Email delivery service (processes user email addresses for transactional emails)
• Cloudflare — Cloudflare — Security and bot protection via Turnstile (processes IP addresses and browser fingerprints)

6. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your data ("right to be forgotten")
• Restrict processing
• Transfer your data to another provider
• Object to certain processing, including marketing
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise your rights, contact:
contact@lhbsoft.com or +359 882 679 971

7. Cookies & Tracking Technologies

We use cookies and tracking technologies on Vigil to improve functionality and user experience.

Types of cookies include:

• Essential (required for core functionality)
• Analytics and performance
• Functional (saving preferences)

Upon visiting our site, you can accept all cookies, reject non-essential ones, or customize preferences. For full details, see our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we detect such data, we delete it promptly.

Parents may request access or deletion of a child's data by contacting us.

9. Data Breach Notification

In the event of a data breach, we assess the impact, notify authorities if required, and inform affected individuals when necessary.

Notifications may occur via email or website announcement. Contact us immediately if you believe you may be affected.

10. Policy Updates

We may update this policy to reflect legal requirements or changes in our services. Significant updates will be communicated via email or website notices.

Where required by law, we will request explicit opt-in consent before applying material changes.

Contact Us

For questions about this policy or your personal data:
contact@lhbsoft.com
+359 882 679 971