Live repair status and chat with your customers
With ReForge customers don't call to ask whether the car is ready: they see the repair status live in the free app, message you about the specific job and accept quotes with one tap. Your team has a separate chat, so customer conversations and internal notes never mix.
Fewer "Is my car ready?" calls
Every status call interrupts the front desk and the mechanic. When customers see the repair status in their app and get a notification at every change, most of those calls disappear.
Chat tied to the repair
Conversations with the customer are linked to the work order. A photo of the worn part, a question about extra work, a change of time – it all stays with the repair, and everyone on the team sees the context without having to remember who said what.
A separate chat for the team
Mechanics and the front desk message each other in a team chat, apart from customers. Internal notes stay internal.
Free for your customers
The ReForge app is free for car owners, on iOS and Android. Besides the repair status, they keep their car's history there, keep track of when the insurance and roadworthiness test expire, and book appointments at your shop.
Frequently asked questions
Do customers pay for the app?
No. ReForge is free for car owners. Only repair shops pay a subscription.
What if a customer doesn't have the app?
You work with them as before – by phone – and quotes and documents are printed or sent as PDFs. You can invite them at any time with the car's VIN.
Does the customer see the team's internal notes?
No. The team chat is separate from customer conversations.
